标题:

日期和时间: 

2025年3月14日 (周五) 
10:30 - 12:00

地点

综合教学楼D604会议室

主讲人:

丁嘉韬教授

新加坡南洋理工大学

Effective technology management is crucial for organizations seeking to leverage technological innovation to improve decision-making and operational performance. While predictive technologies powered by advanced algorithms promise enhanced accuracy and efficiency, real-world evidence suggests that their benefits cannot be realized without proper operational customization-adapting tools to specific organizational contexts. This interplay between technological innovation and operational customization is particularly crucial in acute care, where virtual triage tools have been increasingly adopted to assist patients with self-triage and make informed decisions about the appropriate care options, i.e., primary care or emergency care. Despite their potential as scalable and cost-effective solutions, the impact of virtual triage on patient behavior and system performance remains underexplored. To address this gap, we develop a modeling framework to evaluate the effects of virtual triage adoption, focusing on the nuanced interaction between technological advancement and operational customization. Our analysis reveals a fundamental trade-off between the informativeness and volume of virtual triage recommendations, which significantly influences patient compliance. Additionally, we show that improvements in predictive performance of virtual triage may lead to adverse outcomes. Instead, tailoring virtual triage tools to align with system-specific characteristics offers a pathway to realizing their intended benefits. These findings emphasize the necessity of coupling technological advancements with operational customization to unlock the full potential of virtual triage. More broadly, our work underscores the importance of context-sensitive technology management, calling for regulatory oversight and collaborative efforts between technology providers and operational stakeholders to ensure effective implementations.

Key words: technology adoption, innovation management, predictive technology, virtual triage, healthcare, acute care, queueing game

主讲人简介:

丁嘉韬现任新加坡南洋理工大学南洋商学院运营管理助理教授。他毕业于欧洲工商管理学院（INSEAD），并获得技术与运营管理博士学位。他的主要研究领域聚焦于运用新兴技术提升医疗系统的运行效率与公平性。其学术成果获得多项奖项认可，包括入围INFORMS William Pierskalla最佳论文奖决赛、INFORMS TIMES最佳博士论文奖决赛，并曾荣获INFORMS IBM最佳学生论文奖第二名及INFORMS DEI最佳学生论文奖第三名。